You are attending a general meeting with management to discuss proposed changes in the Quality Assurance program secondary to a “never event”

  1. What would your response be to their statements?
  2. Discuss what a “never event” is.
  3. Discuss what never event occurred that was discussed at this meeting. You must pick one never event such as wrong site surgery, wrong medication given, wrong blood transfusion given, etc.
  4. Discuss how you would go about examining the validity of their statements.
  5. What measures you would implement on an ongoing basis to prevent a recurrence of the “never event”.

In this module, you also learned about 4 approaches to quality assurance- TQM, CQI, Lean & Six Sigma.

  1. Which of these approaches would lend to preventing a “never event”? Justify your answer.