Chapter 1: What is the difference between the following two statements in Quint Studer’s beginning story: What is a “fire starter?” Would you consider yourself to be a fire starter? Why or why

  1. Chapter 1: What is the difference between the following two statements in Quint Studer’s beginning story: What is a “fire starter?”  Would you consider yourself to be a fire starter?  Why or why not?
    1. “Hi, Valerie.  I’m Quint Studer. I’m the chief operating officer of the hospital.  I have been here about six months.  I’m in charge of patient satisfaction.  Valerie…we’re family.  Valerie, you need to focus on patient satisfaction.  You need to treat people like you want to be treated, okay?  Like they were your relatives.  Oh – and, you need to smile more.”
    2. “Valerie, remember me?  I am back to here to say that we want to make this place a better place for you to work.  What do I need to do?” 
  2. What is a “fire starter?”  Would you consider yourself to be a fire starter?  Why or why not? 
  3. Chapter 2: How does the healthcare flywheel work?  Do you believe healthcare professionals are trained to be problem-spotters rather than focusing on the positive?  Why or why not? 
  4. Relate one concept from chapter 1 or chapter 2 to Biblical Scripture.